faq’s / terms & Conditions

Return Policy

All sales are final, with the exception of damaged or stolen goods. 

In the event of items being stolen or lost during shipment, a full refund will be issued one week after your package should have arrived to allow for any delay in shipping. If after that time, your package still has not arrived a full refund will be issued immediately. For international shipments please allow 3-4 weeks to ensure your package is not delayed before receiving your refund.  

In the case of damaged goods, you will have the option of receiving a full refund or a replacement of the item if applicable. Replacements are only made available in the case of the item being an art print. Framed prints and original paintings cannot be replaced due to the fact that they are one of a kind and cannot be replicated.   

If framed art prints or original paintings are received damaged then a full refund will immediately be issued.

Returns are not accepted 60 days after purchase.

Shipping times & Expectations

All orders are processed and shipped within 10 business days.

All orders are shipped in the order that they are received. Orders for art prints ship within 5 business days unless there is an influx of orders due to an ongoing sale. In the event of an influx of orders your order could take but will not exceed 10 business days to ship. 

All art prints and unframed originals are packaged in a clear protective sleeve with backing board, which is then shipped in a rigid flat mailer. In the event of an order consisting of multiple prints your order may be shipped in a box to ensure quality and protection upon arrival.

All framed art and canvases are packaged in a layer of acid free tissue paper as well as protective packaging. They are then shipped in a box to ensure proper protection of the art.

International Shipping

I ship from Australia and currently have shipping open to multiple international countries.

If you don’t see your country at the time of checkout please email me at hannahdeeartist@gmail.com to ask that your country be added. Please note that with international orders, some countries may charge customs fees which the receiver will be required to pay. If the fee is not paid by the receiver, the order will then be returned to my studio by post, at which point I can offer a full refund or I will ask that you pay the additional shipping to have it re-shipped to you.

When do you release New Original Work?

My original work is created through inspiration.

There is no set amount of paintings that I create each month nor is there a set day that I release them. Releases usually happen individually per piece or as a collection. All new releases are announced via social media or through my Collector’s list, which is my email communication.

Do you take Commissions?

I take Pet Portrait Commissions which you can order online here. However I only accept a limited number of commissions for florals or landscapes each year. If you are interested, please contact me at hannahdeeartist@gmail.com