FAQ’s

What might my Portrait look like?

All Portraits come with a head and shoulders composition on a white background in my signature portrait style, unless a special request has been discussed.

What materials do you use?

I work with the highest quality professional watercolour paints by Winsor and Newton and Daniel Smith on 185gsm/90lb cold pressed 100% pure cotton paper.

Can you do custom sizes?

Custom sizes are available upon request, please email me for more information hannahdeeartist@gmail.com

I would like more than 1 animal in one painting, is this possible?

For paintings with more than 1 subject, I charge an additional 20% per animal, please contact me at hannahdeeartist@gmail.com to discuss.

How long will it take to receive my Portrait?

It typically takes up to a week to complete a piece after receiving the reference photo but turnaround times vary depending on my waitlist/workload at the time of ordering (this can range from 2 weeks to 2 months). Shipping times may also vary depending on where you are located.

I need my Portrait ASAP, what do I do?

If you need your portrait by a specific date, you can submit your request when purchasing online on your order form or alternatively, send me an email at hannahdeeartist@gmail.com

I only have one old photo, does this matter?

If you are at all concerned with the quality of reference photos you have available, please feel free to send them to hannahdeeartist@gmail.com and we can discuss options.

What makes a good reference photo?

I have some helpful tips on how to capture the best photo of your pet, you can find all the info here. Typically a good reference photograph is clear and well lit (ideally in natural light) and captures the personality of your pet, this may be a panting tongue, a flopped ear or a goofy expression.

Will I know what my portrait will look like before I receive it?

To ensure you are 100% happy, once your portrait is complete, you will receive a digital image of the artwork for you to approve prior to shipping.

Do you ship internationally?

I do very regularly, please note that shipping times may vary depending on your location.

How will I receive my Portrait?

All portraits are carefully packaged in an acid free cellophane bag and tissue paper with a backing board, it is then shipped in a sturdy boxboard envelope to avoid any damage in transit.

Do I get a mount and/or a frame?

Please note that mounts and frames are not included.

How do I care for my Portrait?

I have a few helpful tips on how to care for your new artwork to ensure it lasts a lifetime. You can find all the information you need, here.